Our Customer Service advisors are available Monday to Friday from 9am - 8pm EST to answer any questions related to orders and products.
You may contact a customer service advisor at 888-564-2292 or via our contact form.
What is the difference between Parfum, Eau de Parfum and Eau de Toilette?
These terms reference the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%. Currently, all Creed fragrances are eau de parfums (EDPs) and contain between
10% and 40% essential oils, depending on the fragrance.
How do I make my fragrance last all day?
The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent.
Where should I apply my fragrance?
We recommend applying your Creed fragrance to your pulse points. This includes each of your wrists and neck. We also recommend spraying the back of your neck so that you leave a scent trail behind you. It is recommended to apply the fragrance directly to the skin to allow the fragrance to blend with one’s chemistry as well as emit scent when warmed by the body. Do not rub the fragrance on skin or rub your wrists together, as this will alter how the fragrance develops.
Why has my Creed fragrance changed color?
Some notes in our handcrafted fragrances can be photosensitive. It is possible they can change color over a long period of time, if they are exposed to direct light.
What is the shelf life of Creed Fragrances?
Upon first spraying the scent, a fragrance generally has a life of 2-5 years, as long as it is kept away from UV light and heat, which are the most damaging elements to perfume.
Where should I store my Creed fragrance?
To maintain the quality of your Creed scents after purchase, we advise that they are stored away from daylight, heat and extreme temperature change, which are the greatest causes of perfume deterioration.
The perfect environment for a Creed fragrance is a dark, cool space like a drawer, or on a shelf in a closet in a room with stable temperature. Do not store your fragrance in a bathroom or car.
What is an ancillary product?
An ancillary product is typically a
bodycare item that is scented to match its namesake fragrance and is used to layer and intensify the scent but is also excellent to wear on its own. Ancillaries are available in the form of lotions, shower gels, after-shave balms, deodorants, shaving soaps & bowls, body soaps and perfumed oils at The House of Creed.
Does Creed only use natural ingredients?
Creed uses only the finest natural
ingredients in its artisanal fragrances, but some ingredients are impossible to extract from the natural source, like raspberry for example. Also, as regulations on natural materials have increased, some are not available in their natural form. Creed uses the finest natural molecules (or synthetics as they are also called) to replicate these ingredients.
How do I choose the best fragrance for me?
Our Customer Service Specialists are here to assist you with personalized recommendations. You can reach us at firstname.lastname@example.org, Live Chat, or by phone Monday to
Friday, 9 am - 8 pm at (888) 564-2292.
Do you offer samples?
samples are offered with every full-sized fragrance order, excluding Sampler
Sets. To experience Creed fragrances, you are encouraged to purchase one of our
available Sampler Sets.
Can I purchase samples?
Currently, The House of Creed offers Sampler Sets for purchase. Our Sampler Sets include three Creed fragrance vial. Each vial is 2ml and includes approximately 20-30 sprays of fragrance. Please note, Sampler Sets are final sale and cannot be returned or exchanged.
I received different samples than I requested
Every full-sized Creedboutique.com order comes with two complimentary samples. We strive to accommodate all sample requests, however, substitutions will be made if the
original request is not in stock.
What is The House of Creed?
The House of Creed was founded in London in 1760 and today, is located just outside of Paris, in Fontainebleau. All fragrances are handcrafted in a labor-intensive process in France, and are driven by artistry and perfection. The House of Creed’s Art of Millesime infusion technique begins with sourcing the world’s finest raw ingredients, from growers with longstanding relationships, to capture the highest quality essential oils used in Creed’s artisanal fragrances.
What are the benefits of shopping on your site?
As the official online store for The House of Creed fragrances in North America, we offer guaranteed authentic Creed fragrances hand-crafted by The House of Creed in France. Additionally, we offer complimentary 2-day shipping with a qualified order. We also offer complimentary samples with all full-size orders.
Do you keep any of my personal information?
Your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is only saved upon your request.
Is shopping on your site secure?
Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.
How do I register a new account?
Click on "My Account" in the upper right-hand corner of any page. Then enter an email address and password you will remember and continue to enter your information when requested.
How do I place an order?
Products are available from each section in the main menu and are also searchable via the search box in the upper right-hand corner of the website. On each product page, select the size of the item you would like, if applicable, and then the quantity you want to order and add the item to your cart. Continue to add additional items to your cart or continue through to the checkout process.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express via the secured online payment processor, Shop Pay. Payments are also accepted via PayPal.
Do you charge tax?
Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, AR, CA, CO, FL, GA, IL, IN, KY, LA, MA, MD, MI, MN, NJ, NV, NY, OH, PA, TN, TX, VA, WA, WI, CT, RI, SC, UT, DC, NE, NC.
Creed Boutique does not collect sales or use taxes in all states. Your purchase maybe subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.
What is your shipping policy?
Shipping is available within United States, Canada, and Puerto
Rico only. Please note, Creedboutique.com DOES NOT ship to PO/APO/FPO
Any order placed after 11:30 AM EST will ship the next business
day. This includes orders with Overnight Shipping as the selected shipping
Orders placed over the weekend will ship the following business
day (on Monday).
How much is shipping?
FedEx Ground shipping is complimentary within the United States. Overnight delivery is available for $50.00 per order.
Does CreedBoutique.com ship to Canada?
Yes, CreedBoutique.com does ship to Canada. However, orders of more than one Sampler Set or including a full-size product are subject to a $75 USD shipping fee. Orders of one Sampler Set (excludes Discovery Sets) will be shipped USPS Ground with no additional fee.
Do you offer express shipping?
Yes, overnight delivery is available for an additional fee of $50 per order. However, due to federal regulations, Flacons in 250ml size or larger are available for ground shipping only.
How do I track my order?
To view the shipping status of your order, please log into your CreedBoutique.com account. Then click on “Order History”. To view tracking details, click on the order number and the tracking number will be displayed — you may click on that link to direct you to the courier’s tracking page. An email will also be sent to the email address provided with all tracking information.
How long will it take to deliver my order?
Valid orders placed by 11:30 AM EST Mon-Fri will ship the same day. Orders that include one Sampler Set or a Flacon will be shipped ground. All other orders over $425 will be shipped with complimentary 2-day shipping. The shipping time starts when the order leaves the warehouse, not when the order is placed. Saturday delivery is not currently available on CreedBoutique.com. Please note, Holiday schedules may affect or increase order preparation timing. Additional validation may be required for all orders and may delay delivery.
Once I place my order can I change my address?
If you have made an error entering your shipping address or need to make a change, please contact us within 2 hours of placing your order by calling customer service at (888) 564-2292 or reaching out via Live Chat. Please note our business hours are Monday to Friday 9am -8pm EST. Please note that change requests may add additional processing time to your order. Please note change requests outside of the 2 hour time frame cannot be accommodated due to our automated order processing system.
Where is my package?
Once your order has shipped, you
will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If you believe your package is
missing, we will start a trace with FedEx and take the required follow-up steps to place a claim if needed. This process takes 3-5 business days. We cannot replace packages until they have been confirmed missing and/or a claim has been
substantiated by the Shipper.
For additional questions, please
contact our customer service team here.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at CustomerService@CreedBoutique.com with your order number and photos of the damaged products. We will arrange FedEx to retrieve and inspect the package and the damaged items will be replaced.
What is your return policy?
We accept returns within 14 days of purchase or delivery that are unopened, unused and have not been tampered with.
We cannot accept returns and exchanges of Creed products purchased at our authorized retailers.
My order was declined, and I received a "Payment Error" message. Why?
“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend contacting your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.
How do I log into my account?
Select the Login link in the upper right-hand corner of any page. Then enter the email address and password supplied when creating your account.
If you are signing in with your login from before 01/16/2020, please check your email to reset your password or create a new account as we have upgraded our website.
I forgot my password. How do I retrieve it?
You can retrieve your forgotten password by selecting the Login link in the upper-hand corner of any page and then you would click on the “Forgot Your Password?” link found on the Customer Login page or during the checkout process while placing a new order.
How do I add or change my contact information?
Log into your account using the email address and password associated with your account. Select “View Addresses” and choose to update an existing address, add a new address or delete an address. You may also add or update an address during the checkout process.
I placed an order and received a message that said my payment was held for review. What does this mean?
Information provided with your order has prompted our online security measures requiring additional review of your order. Please contact our customer service team here to allow us to assist you further.
I created an account on CreedBoutique.com after I placed an order, am I able to merge previous purchases to my account?
We are currently not able to merge any previous purchases into existing accounts. Please note, if you are placing an order as a guest and have an existing account, your new purchase will not be linked to your account.
What is your gift card policy?
E-Gift Card purchases can be made only with a U.S., Puerto Rican or Canadian credit card.
Creed E-Gift Cards are only redeemable on www.CreedBoutique.com where shipping is only available to the U.S., Puerto Rico and Canada.
Creed E-Gift Cards cannot be returned or exchanged after they have been delivered to the recipient.
Are there any fees associated with the purchase of an E-Gift Card?
No. You will only be charged the face value of the E-Gift Card.
Can I change the value of an E-Gift Card after I have paid for it?
Not currently. Please contact our Customer Service team to cancel your E-Gift Card at (888) 564-2292 Monday to Friday from 9am – 8pm EST. A replacement e-card will be issued for the new value.
Can I cancel my purchase of an E-Gift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting our customer service at (888) 564-2292. If the delivery date is today or in the past, your purchase cannot be cancelled.
What will the recipient of my E-Gift Card receive?
When purchasing a Creed E-Gift Card, an email will be sent to the recipient informing them of your gift with a link to our website and the unique voucher code to use to enjoy their E-Gift Card. If purchasing outside of business hours, please allow 24 hours for your purchase to be processed and approved.
How do I know the recipient received the E-Gift Card?
You will receive a message to your e-mail informing you of the delivery confirmation to the recipient.
How do I redeem my E-Gift Card?
To use your E-Gift card, simply visit www.CreedBoutique.com, shop your favorite fragrances and enter your unique gift card code at checkout in the “Promo Code” field. The amount of your E-Gift Card will be deducted from your total order.
What happens if my E-Gift Card still has a balance?
If the total amount of your order is less than the value of your Creed E-Gift Card, you will receive an email indicating the balance remaining on your card with a new unique E-Gift Card code of the corresponding unused value to use toward your next purchase.
What happens if my order total is more than the value of my E-Gift Card?
When the total amount of your order exceeds the total value on your Creed E-Gift Card, the credit card you choose to use will be charged the remaining balance. All of the value on your Creed E-Gift Card will be used first before any amount is charged to your credit card.
When does my E-Gift Card expire?
There is no expiration date on your E-Gift Card.
What if my E-Gift Card was not received?
If you are not sure if your E-Gift Card reached its destination, we encourage you to contact the recipient directly. Because of spam filters that may block incoming email, the recipient of your E-Gift Card may not have received or seen the card. If you need any assistance, please contact our customer service at (888) 564-2292 Monday to Friday from 9am – 8pm. EST.
Can't find what you are looking for?
We invite you to contact our customer service team for further assistance.